At Nora Photokit, we value customer satisfaction and strive to ensure a smooth experience. Please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted only if the product is damaged or defective upon arrival.
- You must contact us at [email protected] within 1-3 days of receiving the item.
- The item must be unused, in its original packaging, and include all accessories.
2. Return Process
- To initiate a return, email [email protected] with your order details, a description of the issue, and supporting images of the product.
- Once approved, you will receive instructions on how to return the item.
3. Refund Policy
- Refunds are issued only if a replacement is not available for the damaged or defective item.
- The refund will be processed within 1-3 days after the returned product is received and inspected.
- Refunds are issued through the original payment method used at the time of purchase.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Products damaged due to misuse, negligence, or unauthorized modifications.
- Items returned after 1-3 days of delivery without prior approval.
For any concerns, contact us at [email protected].